Sally Beauty Return Policy

Enjoy our Love It or Return It guarantee

We want you to be totally satisfied with your purchase. Please see our return policy below for information on how to return your items.

Items Purchased Online

Items Purchased In-Store

Defective Appliance Return Instructions

Canada Return Policy

Warranty Claims

Retain your tracking number as we will be unable to refund or replace your order without proof of delivery. Please allow 5-7 business days after your package has been delivered for return to be processed. This link cannot be used to return furniture or equipment items or items purchased in store. Merchandise shipped to the fulfillment center not purchased online cannot be returned to sender and sender will not be issued a refund